This Returns Policy applies to items purchased from our online store. If we made an error in shipping, or if an item arrived in a damaged or defective condition you may email us (firstname.lastname@example.org) and we will be happy to send a replacement at no cost to you. If requested by us, you must return the original item to us and we will refund you any shipping costs.
In all other cases, if you wish to return an item that was bought from our online store you must email us (email@example.com) to arrange the return. We will only accept returns within 30 days of delivery to you. Only items bought with a credit card can be returned. Refunds will only be made for items that are returned to us undamaged, unmarked and in original condition. Once we have received the item from you we will refund the purchase price of the item, less any shipping costs, to your credit card.
- Please note that we can refund shipping costs only if the return is a result of our error.
- The return procedure above applies only to those items purchased from New Society Publishers. It does not apply to books bought at another bookseller, online, or retail store.
- Due to the digital nature of the product, we cannot accept ebook returns.
- Please allow ten business days after receipt of a return for the refund to appear on your credit card.